Q. Where can I find information regarding my health coverage?
A.    The student health plan is administered through the Department of Risk Management.  Please call (909) 558-4386 or visit 11161 Anderson St. Suite 200 which is located above the Campus Store.  Office hours are from 8am-5pm on Monday-Thursday and 8am-2pm on Friday.

Q.  Are routine physicals covered by my health plan?
A.  Yes.   Plan provisions, limitations and exclusions apply see your student health plan document for details.

Q.  Where do I get a health plan document?
A.  Contact the Department of Risk Management. You can also refer to the plan summary and PPO list you received during orientation.

Q.  Where can I go for medical services?
A. The Student Health Plan has a Preferred Provider Network.  If you utilize Student Health there will be no co-pay.  If you use a preferred provider there will be a $40 co-pay for most services.  If you choose to go outside the network it will be a higher out of pocket share of cost.  For detailed information see plan document.

Q.  Do I receive coverage for my prescription medications?
A. Yes.  Prescription medications can be obtained through Caremark pharmacies and can be obtained for up to a 30 day supply with applicable co-pays.  Prescriptions can also be obtained from preferred provider pharmacies which include the Medical Center, Faculty Medical Offices, Campus and Community (located in the professional plaza) pharmacies at reduced co-pays.  Fiscal plan year maximum applies.

Q. If I want to know my cholesterol levels where do I go?
A. Student health, one of the preferred providers or other doctors can order these tests in conjunction with a physical or annual exam.  Plan limits apply.

Q.  If I need a same-day appointment who can I call?
A. Possible options are Student Health, Urgent Care, some providers (ie. Family Medicine, Pediatrics, etc.) whose services are subject to applicable co-pays.

Q. Am I automatically enrolled in the health plan?
A. An enrollment form must be completed and filed with the Department of Risk Management.  Fees are included in student tuition.  Family coverage can be purchased during quarterly open enrollment times through the Dept. of Risk.  Please note the following days for open enrollment:

Enrollment Period	Coverage Period
Sept. 15-30	Oct. 1-Dec. 31
Dec. 15-31	Jan. 1-March 31
March 15-31	April 1 – June 30
June 15-30	July1 – Sept. 30

 Q. How do I find out if I am on the plan already?
A. You should have received a health plan (Caremark)  ID Rx card once enrolled.  If you have not received a card please contact Risk Management at (909) 558-4386.

Q. What happens if I am covered under another health plan?
A. The student health plan is a secondary coverage health plan to any other group health plan.  This means that all health services should be billed to the primary health plan first then the student health plan will coordinate benefits.

Q. Does the student health plan cover dental check-ups, vision exams or glasses?
A. No. The plan will only provide medical coverage on an excess basis.

Q. Does the plan have a pre-existing condition exclusion?
A. Yes.  See plan document for details.

Q. Where can I go to exercise?
A. The Loma Linda University Drayson Center is a $16.2 million state of the art facility which includes basket ball, racquetball and tennis courts, aerobics studios, cardio and weight rooms, 10-lane lap pool, a leisure pool and an outdoor jacuzzi.  This facility is located on 25040 Stewart Street.  Hours:  Monday-Thursday 5:30am-10:00pm and Friday 5:30am-4:30pm (hours subject to change based on the sunset schedule)

Q. Where can I go to receive personal training or massage?
A. The Drayson Center provides these services.  Personal training sessions start at $50/hour and massage begins at $35.  Please visit http://www.llu.edu/llu/drayson/wellness.html to find a detailed description on services and pricing.

Q. Where can I go to receive nutrition information?
A. The Drayson Center offers one-on-one consultations with a Registered Dietician for $35 for a 45 minute consultation.

Q.  What is BMI?
A. Body Mass Index (BMI) is a fairly good measure of body fat based on height and weight that applies to both adult men and women.  To calculate your BMI and find out what category you belong to visit http://www.nhlbisupport.com/bmi/bmicalc.htm.

Q. What is cholesterol?
A. Cholesterol is a waxy type substance that is produced in the body and is necessary for proper body function.  However, too much cholesterol can place you at higher risk for heart disease and stroke.
  
Q. Are there different types of cholesterol?
A. Yes.  Cholesterol is sometimes packaged as lipoproteins.  Low-density lipoprotein (LDL or bad cholesterol) delivers cholesterol to the body.  High-density lipoprotein (HDL or good cholesterol) removes cholesterol from the blood stream. 

Q. What should my cholesterol levels be?
A. Total Cholesterol <200
LDL cholesterol 100-129
HDL >40

• For more information about cholesterol and cholesterol levels visit http://www.nlm.nih.gov/medlineplus/cholesterol.html

Q. How much exercise should I be getting?
A. You should be getting at least 30 minutes of moderate intensity exercise every single day.  Visit http://www.nlm.nih.gov/medlineplus/exerciseandphysicalfitness.html to find out more on what exercise programs are best for you and read the latest literature.

Q. Where can I go to and read about easy and practical health tips?
A. Visit http://www.explorewholeness.com/living-whole.html and you will find issues of the Living Whole Newsletter.

Q. Can exercise help reduce a person's stress level?
A. Yes. Research has found that there are mental health benefits from exercise, including reduced stress and increased confidence for those who exercise regularly -- even 20 minutes a day. Exercise helps you improve your overall health. It also reduces your risk of developing chronic (life-long) conditions such as heart disease, and may help prevent dementia and some forms of cancer.
LLU student and spouse membership to the Loma Linda University Drayson Centeris included in student fees.Faculty and full-time benefited staff and their spouses: Membership is part of the employee benefit package.

Q. Is there somewhere I can go for treatment of a chemical dependency?
A. Loma Linda University Behavioral Medicine Center's chemical dependency services is an adult program providing the highest quality of care consistent with the guidelines of the American Society of Addiction Medicine (ASAM). Chemical dependency services endorses the 12-step, self-help approach to recovery. The program offers the flexibility of several different levels of care including inpatient and a variety of outpatient treatment alternatives.
For more information, visit: LLUBMC - Chemical Dependency Program. Or call (909) 558-9277.

Q. What are the dangers of eating disorders?
A. When faced with an eating disorder such as anorexia or bulimia, life can seem lonely, hopeless, and depressing. Loma Linda University Behavioral Medicine Center has developed a nurturing program for the adult patient suffering from this illness to begin the healing process and restoring hope by addressing all aspects of the individual's mind, body, and spirit. The program's goals are to provide a safe and healing environment to understand the root cause of the eating disorder so the individual may have lifelong freedom. You can view a list of personalized treatment services.
For more information, please call LLUBMC at (800) 752-5999 or (909) 558-9275. Visit Eating disorder FAQs.