SPIRITUAL FAQS

Q.  I’m unsure of my religious faith.  Is there anyone I can talk to about this?
A.  LLU Campus Ministries is a safe haven for community building, encouragement, prayer and spiritual direction.  Students are encouraged to drop by for a visit, leave a note, or send an email.  They are located in Room 1103 of the Drayson Center, and can be reached at (909) 558-8348 or campusministries@llu.edu.

 

PHYSICAL FAQS

Q. Where can I find information regarding my health coverage?
A.    The student health plan is administered through the Department of Risk Management.  Please call (909) 558-4386 or visit 11161 Anderson St. Suite 200 which is located above the Campus Store.  Office hours are from 8am-5pm on Monday-Thursday and 8am-2pm on Friday.

Q.  Are routine physicals covered by my health plan?
A.  Yes.   Plan provisions, limitations and exclusions apply see your student health plan document for details.

Q.  Where do I get a health plan document?
A.  Contact the Department of Risk Management. You can also refer to the plan summary and PPO list you received during orientation.

Q.  Where can I go for medical services?
A. The Student Health Plan has a Preferred Provider Network.  If you utilize Student Health there will be no co-pay.  If you use a preferred provider there will be a $40 co-pay for most services.  If you choose to go outside the network it will be a higher out of pocket share of cost.  For detailed information see plan document.

Q.  Do I receive coverage for my prescription medications?
A. Yes.  Prescription medications can be obtained through Caremark pharmacies and can be obtained for up to a 30 day supply with applicable co-pays.  Prescriptions can also be obtained from preferred provider pharmacies which include the Medical Center, Faculty Medical Offices, Campus and Community (located in the professional plaza) pharmacies at reduced co-pays.  Fiscal plan year maximum applies.

Q. If I want to know my cholesterol levels where do I go?
A. Student health, one of the preferred providers or other doctors can order these tests in conjunction with a physical or annual exam.  Plan limits apply.

Q.  If I need a same-day appointment who can I call?
A. Possible options are Student Health, Urgent Care, some providers (ie. Family Medicine, Pediatrics, etc.) whose services are subject to applicable co-pays.

Q. Am I automatically enrolled in the health plan?
A. An enrollment form must be completed and filed with the Department of Risk Management.  Fees are included in student tuition.  Family coverage can be purchased during quarterly open enrollment times through the Dept. of Risk.  Please note the following days for open enrollment:

Enrollment Period	Coverage Period
Sept. 15-30	Oct. 1-Dec. 31
Dec. 15-31	Jan. 1-March 31
March 15-31	April 1 – June 30
June 15-30	July1 – Sept. 30

 Q. How do I find out if I am on the plan already?
A. You should have received a health plan (Caremark)  ID Rx card once enrolled.  If you have not received a card please contact Risk Management at (909) 558-4386.

Q. What happens if I am covered under another health plan?
A. The student health plan is a secondary coverage health plan to any other group health plan.  This means that all health services should be billed to the primary health plan first then the student health plan will coordinate benefits.

Q. Does the student health plan cover dental check-ups, vision exams or glasses?
A. No. The plan will only provide medical coverage on an excess basis.

Q. Does the plan have a pre-existing condition exclusion?
A.Yes.  See plan document for details.

Q. Where can I go to exercise?
A. The Loma Linda University Drayson Center is a $16.2 million state of the art facility which includes basket ball, racquetball and tennis courts, aerobics studios, cardio and weight rooms, 10-lane lap pool, a leisure pool and an outdoor jacuzzi.  This facility is located on 25040 Stewart Street.  Hours:  Monday-Thursday 5:30am-10:00pm and Friday 5:30am-4:30pm (hours subject to change based on the sunset schedule)

Q. Where can I go to receive personal training or massage?
A. The Drayson Center provides these services.  Personal training sessions start at $50/hour and massage begins at $35.  Please visit http://www.llu.edu/llu/drayson/wellness.html to find a detailed description on services and pricing.

Q. Where can I go to receive nutrition information?
A. The Drayson Center offers one-on-one consultations with a Registered Dietician for $35 for a 45 minute consultation.

Q. Where can I go to and read about easy and practical health tips?
A. Visit http://www.llu.edu/employeewellness/index.html and you will find issues of the Living Whole Newsletter.

Q. Can exercise help reduce a person's stress level?
A. Yes. Research has found that there are mental health benefits from exercise, including reduced stress and increased confidence for those who exercise regularly -- even 20 minutes a day. Exercise helps you improve your overall health. It also reduces your risk of developing chronic (life-long) conditions such as heart disease, and may help prevent dementia and some forms of cancer.
LLU student and spouse membership to the Loma Linda University Drayson Center is included in student fees. Faculty and full-time benefited staff and their spouses: Membership is part of the employee benefit package.

Q. Is there somewhere I can go for treatment of a chemical dependency?
A. Loma Linda University Behavioral Medicine Center's chemical dependency services is an adult program providing the highest quality of care consistent with the guidelines of the American Society of Addiction Medicine (ASAM). Chemical dependency services endorses the 12-step, self-help approach to recovery. The program offers the flexibility of several different levels of care including inpatient and a variety of outpatient treatment alternatives.
For more information, visit: LLUBMC - Chemical Dependency Program. Or call (909) 558-9277.

Q. What are the dangers of eating disorders?
A. When faced with an eating disorder such as anorexia or bulimia, life can seem lonely, hopeless, and depressing. Loma Linda University Behavioral Medicine Center has developed a nurturing program for the adult patient suffering from this illness to begin the healing process and restoring hope by addressing all aspects of the individual's mind, body, and spirit. The program's goals are to provide a safe and healing environment to understand the root cause of the eating disorder so the individual may have lifelong freedom. You can view a list of personalized treatment services. For more information, please call LLUBMC at (800) 752-5999 or (909) 558-9275. Visit Eating disorder FAQs.

 

 

INTELLECTUAL FAQS

Q. I’m feeling overwhelmed with schoolwork and managing my time, where can I go for help?
A. The LLU Student Counseling program can help students find practical solutions to difficulties experience in personal or academic life. LLU students receive 9 free visits per academic school year. Located on Barton Road and Mountain View Ave, they can be reached at (909) 558-6028. Hours are: Monday – Thursday 8 am – 7 pm, Friday 8 am – 4 pm.

 

EMOTIONAL FAQS

Q. I’m feeling overwhelmed with schoolwork and managing my time, where can I go for help?
A. The LLU Student Counseling program can help students find practical solutions to difficulties experience in personal or academic life. LLU students receive 9 free visits per academic school year. Located on Barton Road and Mountain View Ave, they can be reached at (909) 558-6028. Hours are: Monday – Thursday 8 am – 7 pm, Friday 8 am – 4 pm.   The Student Assistance Program also offers 8 free sessions per academic school year to LLU students. Located at 11360 Mountain View Ave, Loma Linda, they can be reached at (909) 558-6050.

Q.  Who can I talk to if I’m having trouble fitting in at LLU?
A. Located on Barton Road and Mountain View Ave., the Student Counseling Program can help students find practical solutions to difficulties experienced in personal and academic life.  Students get 9 free visits a year and can attend additional sessions with copay.  They can be reached at (909) 558-6028 or jdyer@llu.edu (all services are confidential).  Students are also encouraged to talk to their dean or advisor. 

Q. I am facing an ethical dilemma at work, but I am worried about going to someone associated with Loma Linda. Where can I go?
A. At the Loma Linda Employee Assistance Program (LLEAP), your confidentiality is important. Often times, employees are referred to LLEAP to address work-related problems. LLEAP will not release information to your employer without your prior written consent. All appointments are staggered in order to ensure that employees will not encounter coworkers in the office or waiting area. The office is equipped with three exit points, further guaranteeing your confidentiality. All LLEAP services are free of charge to benefit eligible employees, their spouses, and children. Located on Mountain View Avenue in Loma Linda, they can be reached at (909) 558-6050.

Q. I don’t like asking for help, but I’m not sure how to handle the situation I’m dealing with.
A. Reaching out for help can be a daunting task at times, which is why the staff at the Loma Linda Employee / Student Assistance Program (LLEAP) is committed to providing you with a comfortable and accepting environment in which to share your concerns. You can expect to be treated with dignity and respect by LLEAP's skilled and sensitive staff which has demonstrated expertise in the following areas of treatment:

• Depression
• Anxiety
• Stress
• Burnout
• Marital problems
• Family conflict
• Child & adolescent difficulties
• Post-traumatic stress
• Psychiatric disorders
• Substance abuse
• Alcohol abuse
• Eating disorders
• Gambling addiction
• Legal concerns
• Medical problems
• Financial difficulties
• Grief
• Life transitions
• Work-related problems

 

CULTURAL FAQS

What type of student groups exist at LLU? How can I find out about events happening at and around campus? I’m unsure of my religious faith…is there anyone I can talk to about this?  
Q. I want to spend more time outdoors. Where can I find a list of parks and recreation in the area?
A. To find a park to enjoy reading, playing soccer, or relaxing in the Loma Linda area, visit Loma Linda Parks.
For a list of state parks and beaches in California, including places of where to camp and hike, view: CA State Parks.            
Visit National Parks in California.
Q. What type of student groups are on campus?
A.    A partial listing of Loma Linda University student groups can be found at www.llu.edu/llu/handbook/life-gov.html.  Some of these groups include the Asian Pacific Islanders Students’ Association, the Black Health Professional Student Association, Club Internationale, etc.  Additionally, most schools have their own student associations: School of Public Health Student Association, School of Medicine Student Association, etc.  Some student groups are also arranged by subject area: Logos (drama), Testimony (choir), etc.     
Q.  How can I find out about events happening at and around campus?
A.  LLU Online maintains a calendar of events that includes school related deadlines and various social activities.  Upcoming events are posted on BlackBoard under the “Students” tab, and a link to the master calendar is also provided.  BlackBoard can be accessed at https://lluonline.llu.edu/webapps/portal/frameset.jsp.